Privacy Policy

Ecoflame Candles ("Ecoflame," "we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to ecoflame.us and any related services we operate.

Information we collect

• Information you provide: name, email address, phone number, shipping and billing address, marketing preferences, and any messages you send us through forms or email.
• Order and payment information: products purchased, transaction amounts, and order history. Payment card data is collected and processed by Stripe; we do not store full card numbers on our servers.
• Automatic information: IP address, device and browser type, pages viewed, and similar technical data collected via cookies and analytics.

How we use your information

• To process and fulfill orders, including shipping, returns, and customer support.
• To send transactional emails (order confirmations, shipping updates, refund notices).
• To send marketing emails if you have opted in. You can unsubscribe at any time using the link in any marketing email.
• To prevent fraud, enforce our Terms of Service, and comply with legal obligations.
• To improve the site and our products based on aggregate usage.

Who we share information with

We share personal information only with service providers who help us run the business:

• Stripe — payment processing.
• Brevo — transactional and marketing email delivery, contact management.
• Shipping carriers — USPS or comparable, to deliver your order.
• Hosting and analytics providers — Vercel and similar infrastructure used to operate the site.

We do not sell your personal information.

Cookies

We use cookies and similar technologies for essential site functionality (such as remembering your cart), for analytics, and for marketing measurement. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

Data retention

We keep order and contact information for as long as needed to provide our services, comply with legal and tax requirements, and resolve disputes. Marketing contacts can request deletion at any time.

Your rights

You may:

• Request access to the personal information we hold about you.
• Request correction or deletion of your information.
• Opt out of marketing communications.
• If you are a California resident, exercise your rights under the CCPA, including the right to know and the right to delete.

To exercise any of these rights, email us at the address below.

Children's privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Security

We use industry-standard safeguards to protect your information, including HTTPS, encrypted storage of sensitive fields, and PCI-compliant payment processing through Stripe. No system is perfectly secure; we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Material changes will be communicated through the site or email.

Contact

Ecoflame Candles
Alona Avidor
Email: ecoflame.us@gmail.com
Phone: +1 (954) 707-1402
Florida, USA